FAQ

We have:-

1. Berthing Facilities
2. Storage Facilities
3. Marine Facilities

TEUs is a (twenty equivalent unit) term use to indicate a twenty foot long container.

Monday to Thursday:
8:00 am - 1:00 pm
2:00 pm - 5:00 pm

Friday:
8:00 am - 11.45 am
2.15pm - 5:00pm

Saturday/Sunday/Public Holiday:
Closed

Please fill in the online feedback form for any feedback on this portal.

or

You can contact:-

Telephone: 087-424833
Fax: 087-424844
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Onlne Feedback Form can be used to suggest, enquiries or report any problems on the LPA website.

We will try to anwser all questions related to LPA Website. We might assist you send your specific query the appropriate section at LPA.

Whistle blowing is exposing malpractice in connection with misconduct and / or exposing omissions that are wrong in terms of regulations and void in terms of law-in this context those that may have occurred in the Labuan Port Authority (LPA).

1. To serve as an internal platform for employees of any party to channel complaints, reports, and information relating to malpractices, misconduct, and / or omissions that are against the regulations of LPA and committed by the staff or management of LPA.
2. To encourage complainants to report to the appropriate channels through a systematic internal complaints channel before bringing it to outside parties.
3. To create a climate of openness and transparency in reporting any malpractice, misconduct and / or omissions in terms of rules which may have occurred in LPA.

Exposing matters described above can be done by any LPA employee including Board Members employed to the Appointed Representative (AR) position in LPA.

1. LPA is committed to manage and investigate all complaints, reports or information about malpractice, misconduct and / or omissions that are illegal in terms of law as they are received from any party.
2. LPA assures that in managing complaints, reports or information as above, the identity of the complainant will be kept confidential from any party.
3. LPA will ensure that no disciplinary action will be taken against the complainant who has submitted any complaints, reports or information in good faith where his/her opinion is thought to be true.
4. LPA will take disciplinary action against any employee who makes a false report or intentionally makes accusations and / or defamatory reports to others.

1. Complaints, reports or information may be made to the Appointed Representative (AR) by one of the following methods:
   • On-line via www.lpa.gov.my; or
   • In writing to the Appointed Representative (AR) (Head of Internal Audit)
2. The Appointed Representative (AR) will then process the complaints, reports or information before forwarding it to the Committee prior to relevant action.
3. The content of complaints, reports or information shall contain such things as the following:
   • Background information such as place, date, and time of occurrence.
   • Employees or parties involved or suspected.
   • Evidence of malpractice, misconduct, and / or omissions that are against regulations of LPA.
   • Evidence or witnesses that can help.
   • Reasons for complaints, reports or information being given. For example involving financial loss of BPA and affecting workplace harmony .
   • Particulars of the complainant, such as name, address, phone number and so forth.

1. Each complaint, report, or piece of information received will be registered and given feedback through the website within five (5) working days.
2. The Appointed Representative (AR) will then process complaints, reports or information and subsequently forward it to the relevant committees.
3. After receiving reports from the Appointed Representative (AR), the Committee will review the report and decide on the necessary actions to be taken. If the report is insufficient or incomplete and requires further information, the committee will refer back to the Appointed Representative (AR) for more information before deciding on any action.
4. If the committee concludes the existence of misconduct and disciplinary action should be taken, a referral will be submitted to the LPA Disciplinary Committee for further action.
5. Complainants will be informed about any decision or action that has been made pertaining to complaints results, reports or information.

Any complaints, reports, or false information and / or intentionally made accusations and / or defamatory remarks attempting to ruin the image of an employee or LPA and / or for any other abuse of the whistle blowing mechanism system are offenses and disciplinary action can be taken against the employee involved.